Refund policy

Custom products Every magnet is personalised with your own photograph and made to order. Because these items cannot be resold, we do not accept returns or exchanges for change of mind, incorrect photo selection, or ordering the wrong quantity.

Damaged, defective or incorrect orders If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery at hello@maisonmagnet.ca with your order number and a photograph of the issue. We will replace the affected items or refund you in full, at your choice. You will not need to return the item.

Photo quality We print your photograph as supplied. Low-resolution images — screenshots, photos received through messaging apps, or images saved from the web — may print soft or pixelated. We are not able to refund orders on this basis, so please send the original file from your camera roll wherever possible. If we have serious concerns about an image before printing, we will contact you first.

Cancellations Orders can be cancelled for a full refund at any time before production begins. Once production has started we can no longer cancel, as materials have been used. Email us as soon as possible if you need to cancel.

Refund timing Approved refunds are issued to the original payment method within 5–10 business days.